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                                                       DELIVERY & RETURNS




We aim to dispatch your order as soon as possible from receipt of payment to the address you give us for delivery at the time you make the order.

Our delivery charges are set out in our website where possible or arranged by email/phone but confirmed with you by email individually. 


We use second class 'Signed For' Royal Mail delivery service or Transglobal Express courier . It is your responsibility that the delivery address you give us is correct and accurate and there is somebody to take delivery of the goods from the delivery service used. Transglobal ask for the customers email address ,telephone number and of course the delivery address .They also send the tracking number to the email address provided.If you would rather not disclose this information to the courier company, then please do let us know and we will work something out !


If you wish to track your parcel, please contact us and we will check on the status of the delivery for you. 


If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. 


We cannot deliver to PO Box addresses or hotels. 


Should items be sent by courier, we will normally pass on the customer's delivery address and contact telephone number unless we are requested not to do so. 


We will deliver our products in mainland England and Wales under these terms and conditions, elsewhere by special arrangement. 


Any tax, duty charges or any other surcharges will thereby be the customer's responsibility.







We hope you are happy with your purchase however in the case you are not, please contact us by email within 3 days and then return it to us in it is original, un-used condition and packaging within 14 days from receipt.

Email : 

Gallery196 Ltd, 

196 Regents Park Road, 



Items should be sent back securely packaged, using insured registered post. We strongly recommend that you obtain proof of postage as Gallery196 will not accept responsibility for goods lost or damaged during delivery. 


All exchanged items will be returned at the customer's own cost. 


Sale items ,earrings ,gift vouchers and face -masks cannot be returned or exchanged! 




To return a faulty item, please email us on within 3 days of receipt to request your refund and once we have received your item (within 14days) we will endeavour to process your return excluding your shipping costs in 1 week, through Paypal or WorldPay. Whichever provider you paid through .


We are not liable for any merchant system processing fees that are incurred when issuing exchanges or refunds.


We regret that we cannot accept international returns unless items are damaged or faulty. 


In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase.

Sale items earrings and face masks cannot be returned or exchanged! 




If you wish to cancel your order prior to dispatch, please contact us by telephone +44 (0)207 722 0438 or email 


We are not liable for any merchant processing fees incurred for an order cancellation. 

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