You should ready through our terms and conditions before placing an order.


PRODUCTS


All our products are handmade and may be subject to natural variations in colour, size and detail. We have carefully chosen them and feel all these variations enhance their beauty. We hope you will enjoy them for what they are and will take care of them following instructions we recommend written in the product description.


When you agree to buy the product, you are thereby confirming you have read the product descriptions carefully. 


If you would like to know more about the care of your item, please do contact us. 

info@gallery196.com or +44 (0)207 722 0438


ORDERS


When you place an order with us via Paypal, we will require your name, email address and delivery address. We will then email you an order confirmation with an estimated delivery time.


We will endeavour to process your order as soon as possible. If placed during the weekend, we will dispatch it early the following week. 


By placing an order you are agreeing to a legally binding contract.


In some cases, a contact telephone number is required so we may reach you if there is a problem with your order, or if your order requires a delivery quote. 


We may, unless you advise us otherwise pass this information to our couriers or other agents in case their need to contact you to arrange the processing or delivery of your order. 



ORDERS OUTSIDE MAINLAND ENGLAND AND WALES


Please contact us by email or telephone to make a special arrangement for orders and or delivery outside mainland England and Wales. 



PAYMENT


Payments are made securely with online merchant system, Paypal which accepts most credit and debit cards. Please note, we do not store our customers card details within our website database. 


The total cost of your order will be the item price (inclusive of VAT) + delivery in pounds sterling. 


By placing an order, you confirm that the credit/debit card that is being used is yours and if the issuer of your payment cards refuses to or does not for any reason authorise payment to us we will not be liable for any delay or non-delivery of your order and any extra cost incurred by the credit card company. 



DELIVERY MAINLAND ENGLAND AND WALES


We aim to dispatch your order as soon as possible from receipt of payment to the address you give us for delivery at the time you make the order.

Our delivery charges are set out in our website where possible or arranged by email/phone but confirmed with you by email individually. 


We use second class 'Signed For' Royal Mail delivery service or courier by arrangement. It is your responsibility that the delivery address you give us is correct and accurate and there is somebody to take delivery of the goods fro the delivery service used. 


If you wish to track your parcel, please contact us and we will check on the status of the delivery for you. 


If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. 


We cannot deliver to PO Box addresses or hotels. 


Should items be sent by courier, we will normally pass on the customer's delivery address and contact telephone number unless we are requested not to do so. 


We will deliver our products in mainland England and Wales under these terms and conditions, elsewhere by special arrangement. 


Any tax, duty charges or any other surcharges will thereby be the customer's responsibility.



RETURNS & EXCHANGES


RETURNS


We hope you are happy with your purchase however in the case you are not, return it to us in it is original, un-used condition and packaging within 28 days. 


Complete the returns form that is included in your order and enclose it with the items to be posted back to:


Gallery196 Ltd, 

196 Regents Park Road, 

London,

NW1 8XP


Items should be sent back securely packaged and using insured registered post. We strongly recommend that you obtain proof of postage as Gallery196 will not accept responsibility for goods lost or damaged during delivery. 


All exchanged items will be returned at the customer's own cost. 


REFUNDS


To return a faulty item, please email us on returns@gallery196.com to request your refund and once we have received your item, we will endeavour to process your return excluding your shipping costs in 2 weeks, with a Paypal refund. 


We are not liable for any merchant system processing fees that are incurred when issuing exchanges or refunds.


We regret that we cannot accept international returns unless items are damaged or faulty. 


In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase.


ORDER CANCELLATION


If you wish to cancel your order prior to dispatch, please contact us by telephone +44 (0)207 722 0438 or email info@gallery196.com 


We are not liable for any merchant processing fees incurred for an order cancellation. 



JURISDICTION


This website, any content contained therein (products and services) and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 


These terms and conditions do not affect your statutory rights. 



REGISTRATION AND AUTHORISATION 


We are registered with Companies House, our registration number is 7940352.


OUR DETAILS 


Gallery196 Limited, 

196 Regents Park Road,

London. 

NW1 8XP



PRIVACY POLICY


All the information that you provide to Gallery 196 is strictly private and confidential. 


Gallery196 acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. We do not share any personal information with anyone and we do not sell it to others. 


Since payments are taken through Paypal, please refer to their privacy policy


For you information, we do not use cookies on our website.